FAQ
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email right away.
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once it’s processed or shipped, we may not be able to make changes.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders above a certain amount. Check our latest offer in the announcement bar at the top of the website.
How can I track my order?
Once your order ships, you’ll get a confirmation email with a tracking link so you can follow your package’s journey.
What if my product arrives damaged or defective?
We're so sorry if that happens! Please send us a photo or video of the damaged item and your order number within 48 hours of delivery, we'll quickly arrange a replacement or refund.
How long does shipping take?
Delivery typically takes 5–15 business days, depending on your location. You’ll receive a tracking link once your order ships.
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 14 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Simply email us at support@allvory.com - with your order number and reason for return. Our team will guide you through the process.
How long will my refund take?
Refunds are typically processed within 5–10 business days after we receive your returned item.
How can I contact customer support?
You can reach us anytime at support@allvory.com - we’ll respond within 24–48 hours
Is it safe to shop with you?
Yes - your security is our top priority. We use SSL encryption and trusted payment providers to keep your details safe.